Microsoft Refuses to Repair Broken Console

November 11, 2009 at 5:19 pm 2 comments

I have an issue with Microsoft that I’m hoping someone can help me with. Well, specifically, it’s with a relative of mine that had his Xbox 360 Elite unit repaired.

He purchased an Elite at Radio Shack with an extended warranty. A few weeks ago, the Elite started messing up; I believe it was a ‘No Picture’ issue. After determining it wasn’t the HDMI cable, he decided it was time to call it in and have it repaired. Radio Shack tells him that since the system is still covered by Microsoft’s warranty, he should send it to them first. He did.

A couple of weeks later, he receives the console back. He turns it on, and it runs fine for a few days. Then it Red Ring’d. Frustrated, he contacts Microsoft and sets up another repair with them. The system goes off and then a few days ago he gets word that the console is repaired and is on a UPS truck back to his place.

He received the unit today and, surprise, surprise, it’s broken. Not even remotely fixed. Sucks, too, because of course MW2 just came out and we’ve been talking about it for the past couple of days, buying in to all the hype. So, he contacts Microsoft to complain and set up another repair. They ask for the usual (model, serial, etc), but there’s a problem.

The serial number on the console he got today doesn’t match the one that was sent out previously. He was never notified that the system had changed (all he was told was that his original system had been repaired and was being sent back. Because of the discrepancy, Microsoft is refusing to repair the system and Radio Shack won’t touch it because it’s still, technically, covered by Microsoft.

Anyway, I just thought I’d put this story out there to see if anyone else has had this problem, and to see if anyone had a suggestions as to how to fix this.


Entry filed under: Technology, Video Games. Tags: , , , , , , , , , , , , , , , .

Review Catch-Up: “Fame” More Microsoft Woes…

2 Comments Add your own

  • 1. More Microsoft Woes… « The country’s best Jobert  |  November 14, 2009 at 12:04 am

    […] 14, 2009 OK, so continuing on my previous post regarding my cousin’s Xbox 360 repair debacle, I got some things clarified from […]

  • 2. Henry Wood  |  December 11, 2009 at 4:00 pm

    My understanding is that Microsoft usually sends back a refurbished unit. They get backed up in the “testing” area.

    Have you been doing anything to prevent them from overheating?


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